APPLIANCE WARRANTY CERTIFICATE — BUSINESS AND BULK PURCHASES (SOUTH AFRICA)

This certificate applies to appliances purchased by a juristic person (company, close corporation, partnership, trust, or similar) whose asset value or annual turnover meets or exceeds the threshold determined under the Consumer Protection Act, 2008 (currently R2 million). Where this threshold is not met, the Minus40 Consumer Warranty Certificate applies instead.

DEFINITIONS

  • “the Purchaser” means the original purchaser of the Product, being a juristic person to which this certificate applies.
  • “the Product” means the Minus40 appliance covered by this certificate.
  • “Minus40” and “M40 Refrigeration” mean the separate companies that sell Minus40-branded appliances. Whichever one sold the Product to the Purchaser, as shown on the invoice, is referred to in this certificate as “the Supplier”.
  • “the Services Team” means M40 Refrigeration’s service department, which handles all warranty claims and repairs for Products sold by either company.
  • “Services” means repair, maintenance, installation, or other work that the Supplier or M40 Refrigeration agrees to carry out on the Product.
  • “the Site” means the location where the Product is installed or used, not including the premises of Minus40 or M40 Refrigeration.
  • “the Warranty Period” means the period set out under WARRANTY PERIOD below.

WARRANTY PERIOD

  • 12 months from date of purchase, parts and labour, for appliances used within South Africa.
  • 12 months, parts only, for appliances exported outside South Africa. Labour and travel costs outside South Africa are for the purchaser’s account.

INSTRUCTION MANUAL

Every Minus40 appliance is supplied with an instruction manual covering installation, use, and maintenance. This warranty is conditional on the Product being installed, operated, and maintained in accordance with its manual. Where a fault is caused or contributed to by failure to follow the manual, this warranty does not apply.

RAISING A CLAIM

All warranty claims must be logged with the Services Team and given a ticket number. Without a ticket number, a claim cannot be processed — warranty issues raised directly with sales representatives, drivers, or other staff cannot be tracked or actioned.

Raise a ticket by:

Include proof of purchase, the Product serial number, a description of the fault, and photo or video evidence of the fault itself. Claims submitted without visual evidence of the fault cannot be assessed or progressed.

WHAT WE WILL DO

Once a ticket number has been issued, if a part is found by the Services Team to be defective in material or workmanship under normal use, the Services Team will, at its own expense for parts and labour within South Africa, repair or replace the part, at its discretion, using its own technicians or an appointed refrigeration agent.

Before signing for delivery, the Purchaser must unpack and inspect the appliance, accessories, and panels. Any damage found must be noted on the waybill before the transporter leaves, photographed, and reported via a logged ticket within 48 hours. Signing the waybill without inspecting voids the transport damage claim. Where these steps are followed, the Supplier will repair or replace the Product at its own cost.

If the Purchaser arranges its own collection or transport, the Supplier is not responsible for damage occurring during or after that transport. Inspect the appliance before it leaves the Supplier’s premises.

WHAT IS NOT COVERED

This warranty does not cover transport damage where the waybill was signed without inspecting the Product and packaging on delivery, as set out above.

This warranty does not cover faults caused by:

  1. Any repair, service, or modification carried out by anyone other than Minus40, M40 Refrigeration, or a third party specifically authorised in writing by M40 Refrigeration for that specific job prior to the work being carried out
  2. Incorrect voltage, faulty supply wiring, or failure to use the voltage protector provided
  3. Power surges or multi-plug extensions
  4. Installation, operation, or maintenance that does not follow the instruction manual, or general misuse or abuse
  5. Failure to clean the condenser as instructed
  6. Fire, flood, civil disturbance, or other events beyond the Supplier’s control

It also does not cover normal wear and tear, cosmetic damage to interior or exterior finishes, breakage of glass or plastic components, broken lights, or damage to door or lid surfaces, unless present at the time of delivery.

LIMITATION OF LIABILITY

The Supplier’s liability under this certificate is limited to the repair, replacement, or — at the Supplier’s discretion — refund of the purchase price of the affected part or appliance. To the fullest extent permitted by law, the Supplier excludes all liability for indirect, special, or consequential loss, including loss of stock, loss of income, or business interruption, however arising.

REPAIR COSTS AND THE WARRANTY PERIOD

A repair, replacement, or other remedial work carried out under this certificate does not extend or restart the Warranty Period — it continues to run from the original date of purchase.

The Purchaser is responsible for the costs of getting the Product to and from the Supplier or M40 Refrigeration for repair, including removal and reinstallation, and for any costs of accessing the Product at the Site to carry out the Services.

GENERAL

  • This warranty is issued to the original purchaser and is linked to the appliance’s serial number. Removal or alteration of the serial number renders this warranty void.
  • Transport costs for repairs, beyond what is described under RAISING A CLAIM and REPAIR COSTS AND THE WARRANTY PERIOD, are for the Purchaser’s account.
  • This certificate is governed by the laws of South Africa.