Returns Policy

This policy covers returns where you’ve simply changed your mind or ordered the wrong item — it doesn’t affect your rights under our warranty or the Consumer Protection Act if a product is defective. For faulty goods, see our warranty pages instead.

What can be returned

We accept returns of standard, unaltered products that are unopened, unused, and in their original packaging.

Custom-made products cannot be returned. This includes mortuary fridges, incubators, and any other item built or configured to your specifications. Because these are made to order, we’re not able to resell them, so all sales of custom items are final.

Time limit

You have 7 days from the date of delivery to request a return. After this period, we’re unable to accept the item back.

Condition requirements

To qualify for a return, the product must be:

  • Unopened and unused
  • In its original, undamaged packaging, with all seals, labels, and accessories intact
  • Unaltered — no modifications, installations, or attempted repairs

If the product doesn’t meet these conditions on inspection, we’ll return it to you and won’t be able to issue a refund or exchange.

Return shipping

Returns are at the customer’s cost. You’re responsible for arranging and paying for transport back to Minus40, and for ensuring the product is packaged to survive transit — any damage that occurs on the way back to us will affect your refund or exchange.

Refund or exchange

Once we’ve received the item and confirmed it meets the conditions above, we’ll process your refund to the original payment method or arrange an exchange, whichever you prefer. There’s no restocking fee.

How to request a return

  1. Log a ticket with the M40 Refrigeration Services team within 7 days of delivery:
    1. Form at m40refrigeration.com
    2. Email service@m40refrigeration.com
    3. Call +27 21 386 2290 or WhatsApp +27 84 602 9586
  2. Include your proof of purchase, the product details, and your reason for the return.
  3. Once approved, arrange transport of the item back to Minus40 at your cost.
  4. We’ll inspect the item and confirm your refund or exchange.

Returns sent to us without approval may not be accepted.